Service Providers
Onboard and manage service providers who work with your merchants. Create service provider applications and link them to merchant accounts.
Overview
Service Providers are third-party businesses that provide services to your merchants — for example, accounting software, POS system integrators, or other value-added service companies. The Service Providers section lets you onboard these providers and link them to your merchants.
Service Provider Tabs
The page is organized into two tabs:
Active Providers
Shows all service providers that have completed their onboarding and are active. The table displays:
| Column | Description |
|---|---|
| Name | Service provider business name |
| Corporate ID | Business registration number |
| Primary contact email | |
| Location | Country of operation |
Applications
Shows all service provider onboarding applications and their current status, similar to merchant applications.
Creating a Service Provider
Click + Create Service Provider to start the onboarding process:
- Enter business details — country, corporate ID, organisation name
- Provide contact information — email, phone number
- Submit the application — this triggers the KYB verification process
- Share the signing link — the service provider completes their verification
Once approved, the service provider appears under the Active Providers tab and can be linked to your merchants.
Linking to Merchants
After a service provider is active, you can link them to specific merchants:
- Navigate to a merchant’s detail page
- Go to the Service Providers tab
- Link the desired service provider
This grants the service provider appropriate access to the merchant’s data and operations as configured.
Application Status Tracking
Service provider applications follow the same status flow as merchant applications:
- Created — application initiated
- Submitted — sent for KYB review
- Approved — service provider account is active
- Expired — application was not completed in time