Void a Payment
Reverse a completed payment before settlement. Voiding stops funds from transferring to the merchant's account, avoiding incorrect transactions.
Overview
Voiding reverses a completed payment before it settles — no money moves from the customer’s account to the merchant’s. This is the quickest way to reverse a transaction on the same day, avoiding refund processing fees.
Void vs. Cancel vs. Refund:
- Cancel — payment is still in progress (not yet completed)
- Void — payment completed but not yet settled (same day, before 23:00 UTC)
- Refund — payment has settled (next day or later)
When to Use Void
| Scenario | Description |
|---|---|
| Wrong amount charged | Customer was overcharged, caught same day |
| Duplicate transaction | Same payment processed twice |
| Customer changed mind | Immediate post-purchase reversal |
| Incorrect product | Wrong item charged at point of sale |
Step 1: Void the Payment
Call the void endpoint with the paymentId:
POST /payments/:paymentId/void
{}// Response
{
"status": "SUCCESS",
"data": {
"voidStatus": "VOIDED"
},
"message": "Payment voided successfully"
}Possible voidStatus values: VOID_INITIATED | CANNOT_VOID | VOIDED
Important: Voiding is only possible before 23:00 UTC on the transaction day. After the settlement cutoff, you must process a refund instead.
Step 2: Verify Order Status
Confirm the void was applied:
GET /merchants/:merchantId/orders/:orderId/statusThe order’s transaction data will show voided: true for the affected transaction.
Handling CANNOT_VOID
If the void returns CANNOT_VOID, the payment has either:
- Already been settled (past 23:00 UTC cutoff)
- Not yet completed (use Cancel instead)
In these cases, process a full refund or partial refund as needed.
Reference
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