Partner Portal
ShacksPartner Portal

Partner Portal

Your command center for managing merchants, terminals, and payments. A fully white-labeled dashboard that puts your entire portfolio at your fingertips.

Your Business at a Glance

The dashboard gives you an instant overview of your entire merchant portfolio with real-time metrics.

  • → Total Volume: Combined sales across all merchants and currencies.
  • → Applications: Track onboarding pipeline and KYB status.
  • → Transactions: Monitor payment activity across your portfolio.
  • → Sales Trends: Interactive charts with weekly, monthly, and daily views.

Full Merchant Lifecycle

From first application to day-to-day operations, manage every aspect of your merchants:

  • → Onboard: Create applications with automatic KYB verification.
  • → Configure: Set up stores, terminals, and payment methods.
  • → Monitor: View transactions, reports, and analytics per merchant.
  • → Scale: Manage billing plans, promotions, and contracts.

Payment Methods Made Simple

Enable additional payment methods for your merchants with a single click — no separate agreements needed:

  • → Card Payments: Visa, Mastercard, Amex, Discover etc.
  • → Local Payments: Swish, Vipps, MobilePay, Dankort, BankAxept etc.
  • → BNPL: Klarna, Svea etc.
  • → SoftPOS: Turn any smartphone into a payment terminal.

Everything You Need

The Partner Portal equips you with enterprise-grade tools to manage your entire payment operation

Merchant Onboarding

Create and track merchant applications with built-in KYB verification. Share signing links and monitor onboarding status from one place.

Payment Methods

Enable Klarna, Swish, Vipps, Amex, MobilePay, and more for your merchants with a single click. No separate agreements needed.

Terminal Fleet Management

Register, move, configure, and push software updates to terminals across your entire merchant portfolio. Set config at merchant, store, or device level.

Transactions & Reporting

Search, filter, and export transactions with advanced filtering. Download CSV reports with adjustment data included.

White-Label Branding

Customize colors, fonts, logos, and button styles. AI-powered branding generation from your website URL.

Team & Notifications

Invite team members with role-based access. Set up Email, Slack, and SFTP notifications for key events.

Partner Portal Documentation

Step-by-step guides for every feature in the Partner Portal.

Dashboard Overview

Your central hub for monitoring business performance across all merchants. Track total volume, applications, transactions, and sales trends at a glance.

Applications & Merchant Onboarding

Create and track merchant onboarding applications. Submit new applications, monitor KYB status, and manage signing links for your merchant portfolio.

Merchant Management

Browse, search, and manage your merchant accounts. Access detailed merchant profiles including transactions, stores, terminals, payment methods, and more.

Service Providers

Onboard and manage service providers who work with your merchants. Create service provider applications and link them to merchant accounts.

Terminal Management

Look up terminal information, manage device configurations, register new terminals, and push software updates across your merchant portfolio.

Shipments & Returns

Order payment hardware, track deliveries, and manage device returns. Handle the full logistics lifecycle for terminal hardware.

Branding & Customization

Customize how your brand appears to merchants and customers. Configure colors, fonts, logos, and button styles for a white-label experience.

Billing Plans

Create and manage billing plans for your merchants. Define pricing per payment method and assign plans to merchants for automated billing.

Integrations & Software

Manage software applications for your merchants and terminals. Push signed software packages from the Developer Portal to your merchant fleet.

Settings & Notifications

Manage your account security, invite team members, and configure email and Slack notifications for key partner events.

Transactions & Reporting

Search, filter, and export transactions across your merchant portfolio. Drill into individual transactions and download CSV reports.

Payment Methods

Enable and disable payment methods for your merchants. Manage core methods, activate additional payment options like Klarna, Swish, and Vipps.

Ready to get started?

If you're interested in becoming a Surfboard partner or want to learn more about the Partner Portal, get in touch and we'll schedule a walkthrough.